This is the 1st read on your meter. This figure is measuring the energy (in kWh) passing from our electric infrastructure through the meter into the home. This is not the total amount of energy your home is using, but only the amount you are drawing off the wires coming down your street.
This is the 2nd read on your meter. This figure is measuring the amount of energy (in kWh) passing from your home back through the meter and onto Unitil’s infrastructure. It is important to note that this figure does not directly measure the amount of electricity generated by your facility. As your facility generates energy, your home is drawing from that power before it reaches the meter. This reading is only measuring the surplus energy that leaves your home without being used.
This is the 3rd read on your meter. The net, or difference, between the first two (+W and –W) readings. This is your net read, and is represented as a credit or charge on your next energy statement. NOTE: These readings are cumulative, meaning they do not reset to zero after each billing period. To measure a specific time frame, check the meter at the beginning and end of the time frame you want to check. Then, subtract the readings from the end of this period from the ones observed at the starting point to get an idea of your usage.
Unitil does not install renewable energy systems, but the Department of Public Utilities (Massachusetts) and the Public Utilities Commission (New Hampshire) do keep records of companies that are licensed to install projects and are good resources to confirm the legitimacy of a business.
Through the process of net metering, you can receive credit on your electric bill for supplying power to our electric grid. When you create more than you need, we can share it with your neighbors, and when you don’t generate enough, we can ensure you have the power you need to live your life. Net metering is the process of measuring this difference.
If you have a damaged meter, please call our Customer Service toll-free number at 1-888-301-7700 and speak with a representative.
You may submit this form via secure fax at 603-227-4784 or by mail:
5 McGuire Street
Concord, NH 03301
Once we receive this form, your account will be noted.
Outages & Emergencies
Please refer life support questions or issues surrounding potential or actual electric outages to your electric utility. You may need to share a medical certification document with them as well.
Outages & Emergencies
If your claim is denied, you have the right to appeal it. All redetermination appeals must be made in writing. Please include any new information that has come to light that could make a difference by filing your claim on our website, or by mailing* the information to:
Unitil ATTN: Claims
6 Liberty Lane W
Hampton, NH 03842
You will receive an email once your claim redetermination appeal has been received.
*Please ensure to include your email address in the appeal.